NHTSA Complaint #10404332 — 2003 LAND ROVER FREELANDER

I PAID $2,700.00 FOR AN EXTENDED WARRANTY THROUGHLANDROVER/EASYCARE MY (2003 FREELANDER ) IN JUNE OF 2007. THE WARRANTY IS FOR 60MONTHS AND UP TO 100,000MILES. MY VEHICLE HAS NOT BEEN OPERABLE FOR OVER 2 MONTHS LARGELY DUE TO THE DIFFICULTIES OF CONDUCTING WHAT SHOULD BE NORMAL BUSINESS WITH EASYCARE. EASYCARE HAS BEEN SO DIFFICULT TO DEAL WITH THAT THE FIRST CAR REPAIR SHOP I TOOK THE VEHICLE TO 'ADVANCED AUTO SERVICE' CHOSE TO GIVE UP AFTER GETTING NOWHERE WITH EASYCARE. 'ADVANCED AUTO SERVICE' STATED 'THEY ARE JUST TOO DIFFICULT TO DEAL WITH' AND REQUESTED I PICK-UP/TOW THE VEHICLE TO A LAND ROVER DEALERSHIP, THIS WAS 3 WEEKS AFTER I HAD DROPPED OFF THE VEHICLE. I THEN HAD MY VEHICLE TOWED TO '[XXX]' AND THE VEHICLE IS STILL AT [XXX]AND HAS BEEN THERE FOR 2.5 WEEKS AND COUNTING. [XXX] HAS EXPRESSED TO ME THAT MAJOR REPAIRS NEED TO BE PERFORMED ON TO THE ENGINE. THEY HAVE ALSO EXPRESSED TO ME THIS ENGINE REPAIR WAS NOT DUE TO 'LACK OF MAINTENANCE' AND THAT THE APPEARANCE OF 'SLUDGE' IS NOT IN EXCESS. [XXX] HAS RELAYED TO ME THAT EASYCARE INFORMED THEM ENGINE REPAIRS WILL NOT BE COVERED, AND HAVE ONLY GIVEN THE REASON OF 'LACK OF MAINTENANCE' ' DUE TO 'SLUDGE'. ON TWO SEPARATE OCCASIONS I HAVE ASKED THREE OF EASYCARE'S STAFF (UNKNOWN NAME, [XXX]) TO PROVIDE ME WITH THE REASON FOR THE DENIAL OF THE ENGINE REPAIR CLAIM. BOTH TIMES THEY HAVE REFUSED TO PROVIDE THIS DOCUMENTATION AND/OR THE EVIDENCE FOR DECISION MADE. TO DATE THERE HAS BEEN NO COMMUNICATION TO ME FROM EASYCARE OTHER THAN THE 2 TIMES I CALLED. THE REQUESTED INFORMATION HAS NEVER BEEN PROVIDED TO ME, NOR HAS EASYCARE PROVIDED ME WITH ANY DOCUMENTATION AS TO WHY THEY HAVE DENIED, THE REQUIRED ENGINE REPAIR. SINCE I BOUGHT MY WARRANTY AT [XXX] AND THROUGH EASYCARE, I EXPECT THEM TO WORK TOGETHER TO RESOLVE THESE ISSUES WITHOUT ME HAVING TO CONSTANTLY WASTE MY TIME. THIS CAR IS TRUELY A LEMON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR