NHTSA Complaint #10403548 — 2003 LINCOLN AVIATOR

TRANSMISSION SHIFTER BREAKS AND LOCKS IN PLACE. THE RESULT IS TO LEAVE THE VEHICLE OCCUPANTS STRANDED IN A DANGEROUS NEIGHBORHOOD WHERE THEIR PERSONAL SAFETY IS AT RISK. THE PROBLEM IS A BROKEN $5 PIECE OF PLASTIC CONTAINED WITHIN THE SHIFTER KNOB. HOWEVER, FORD REFUSES TO SUPPLY THE $5 PIECE AND INSTEAD REQUIRES THE VEHICLE OWNER TO PURCHASE THE ENTIRE SHIFTER ASSEMBLY (WHICH COSTS ALMOST $1000). BASED ON THE NUMBER OF BACKORDERS FOR THIS PIECE AT ANY ONE POINT IN TIME, IT IS APPARENT THAT FORD IS AWARE OF THE PROBLEM AND IS NOT TAKING STEPS TO REMEDY. THE ONLY REMEDY THAT THEY OFFER IS TO FORCE THE CONSUMER TO PAY $1,000 IN ORDER FOR CONSUMERS TO GAIN ACCESS TO THE $5 PIECE OF PLASTIC. THIS HAPPENED TO ME WHEN I WAS OUT OF TOWN ON A TRIP WITH MY FAMILY. WE HAD PULLED OFF THE ROAD, BUT LEFT THE CAR RUNNING. WHEN WE WENT TO PLACE IT IN GEAR, IT REFUSED TO SHIFT OUT OF PARK. WE WERE UNABLE TO PUSH THE VEHICLE OR MOVE IT IN ANY WAY BECAUSE IT WAS STUCK IN PARK. THE SUN WENT DOWN AND WE WERE STRANDED. I AM UNEMPLOYED AND WHILE I COULD AFFORD A SMALL REPAIR, I COUALD NOT AFFORD THE EXPENSIVE REPAIR (THE DEALERSHIP ALSO NEEDED TO CHARGE FOR THEIR LABOR, SO THE QUOTE WAS OVER $1500). AFTER BEING STRANDED OVERNIGHT, I CONVINCED THE DEALER TO JUST SHOW ME HOW TO SHIFT THE CAR WITHOUT REPLACING THE SHIFTER. NOW I HAVE TO KEEP THE GEAR SHIFT KNOB REMOVED (WHICH SUBJECTS THE MECHANISM TO ACCIDENTALLY HAVE THE OVERDRIVE BUTTON PUSHED). WITH THE KNOB REMOVED, I CAN LIFT THE ROD TO SHIFT INTO GEAR AND THEN MUST LOWER THE ROD (MANUALLY) TO LOCK IT INTO THE SELECTED LOCATION. FAILURE TO LOWER THE ROD ALLOWS THE SHIFTER TO MOVE FREELY AND ALSO PREVENTS THE KEYS FROM BEING REMOVED ONCE THE SHIFTER IS AGAIN IN PARK. FORDS UNWILLINGNESS TO PROVIDE AN ECONOMIC SOLUTION PROVIDES A SAFETY HAZARD TO CONSUMERS WHO TRUSTED FORD TO DO THE RIGHT THING. PLEASE HELP!