NHTSA Complaint #10402857 — 2004 HARLEY-DAVIDSON FLHTPI

FIRST THE REAR BRAKE LINE FAILED BECAUSE IT CHAFED THROUGH BECAUSE OF A COVER MADE OF PLASTIC ON THE LINE TO PREVENT RUBBING ON THE FLOORBOARD HARDWARE AT THE FACTORY THIS DID NOT STOP THIS FROM CHAFING ANYWAY. THE REAR BRAKES ON THIS HARLEY HAVE ALWAYS FELT A LITTLE STRANGE WITH A SOFT PEDAL THIS MONTH MAY 2011 THE BRAKES WENT OUT AGAIN THIS TIME BECAUSE OF A PROBLEM IN THE REAR BRAKE MASTER CYLINDER WHEN I TOOK THIS APART TO INSPECT IT WAS DISCOVERED THE PISTON KIT INSTALLED ONLY HAD ONE INLET AND ONE RETURN PORT FOR THE FLUID THE KIT TO REBUILD THIS WAS PART NUMBER 42382-87C THIS PART HAS TWO RETURNS PORTS AND ONE INLET AS REQUIRED I HAVE CALLED HARLEY CORP ON MONDAY 23RD OF MAY 2011 TWICE TO GET INFO ON THIS PART THE REP SAID THEY WOULD CALL THE DEALER WHERE I BOUGHT THE NEW PART SHE DID NOT TALK TO THE PEOPLE WHO WERE AWARE OF THIS PROBLEM SHE TALKED TO TWO DIFFERENT PEOPLE WHO HAD NO INFO ON THIS PROBLEM AT ALL, NO ONE HAS CALLED ME BACK I AGAIN CALLED ON THE 26TH OF MAY AND TALKED TO A PERSON THERE AND THEY STATED THEY WOULD HAVE A REP CALL ME BACK AS THEY SAID THE DEALER COULDN'T TELL THEM ANYTHING ABOUT THIS THE REB CALL AND LEFT NO MESSAGE OR HER NAME I HAD TO CALL BACK AND HAVE THEM CHECK THERE FILES TO SEE WHO IT WAS IT WAS THE SAME REP AS ON MONDAY THEY WERE TO HAVE HER CALL BE BACK AGAIN AS OF THIS TIME I HAVE NOT HEARD ANYTHING FROM HARLEY AND NO ANSWERS TO MY QUESTIONS ON THIS MATTER. *TR