NHTSA Complaint #10402116 — 1999 BMW 528I EQUIPMENT

Complaint Details

ODI Number	10402116
Vehicle	1999 BMW 528I
Component	EQUIPMENT
Date of Incident	May 10, 2011
Date Filed	May 19, 2011
Mileage	108,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I RECENTLY USED THE JACK IN MY 1999 BMW 528I FOR THE FIRST TIME EVER A FEW DAYS AGO. THE JACK IS NOT COMPATIBLE WITH THE CAR. IT IS LABELED FOR 1997 AND 1998 CARS - NOT THE 1999 I OWN. WHILE JACKING TO REMOVE A TIRE THE JACK POPPED OF PLACE WITH FORCE AND THE CAR FELL. LUCKILY I HAD NOT REMOVED THE TIRE. I CONTACTED BMW CUSTOMER RELATIONS AND THEY REFUSED TO PROVIDE THE CORRECT JACK. BMW POLICY IF TO NOT ADDRESS ANY ISSUE AFTER THE 4YEAR/50,000MILE WARRANTY IS EXPIRED....EVEN IF IT IS A SAFETY ISSUE. HOPEFULLY THE NHTSA CAN ADDRESS THIS SAFETY ISSUE WITH BMW USA. *TR

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