NHTSA Complaint #10402104 — 2004 PONTIAC VIBE

TL* THE CONTACT OWNS A 2004 PONTIAC VIBE. THE CONTACT STATED THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 08V162000 (VISIBILITY:GLASS, SIDE/REAR). APPROXIMATELY TWO YEARS LATER WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT ATTEMPTED TO CLOSE THE FRONT PASSENGER SIDE WINDOW WHEN THE GLASS DROPPED DOWN INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FRONT PASSENGER WINDOW REGULATOR WAS MISSING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 144,000. THE DEALER INFORMED THE CONSUMER THE PROBLEM WAS WITH THE REGULATOR AND MOTOR. THE CONSUMER BELIEVED THE BOLT FAILED AND THE REGULATOR BECAME DETACHED. THE CONSUMER BELIEVED THE RECALL THAT WAS PERFORMED TWO YEARS PRIOR WAS SHODDY OR THAT THE POWER WINDOWS WERE JUST DEFECTIVE AND PRONE TO SAFETY PROBLEMS. UPDATED 06/09/11