NHTSA Complaint #10402051 — 1999 TOYOTA TACOMA

TL* THE CONTACT SUBMITTED AN EMAIL AND REQUESTED THAT THE OFFICIAL IVOQ BE WRITTEN VERBATIM TO HIS SUBMITTED EMAIL: SEVERAL WEEKS AGO, I RECEIVED A LETTER FROM TOYOTA USA STATING THEIR SERVICE CAMPAIGN ON TACOMA'S FRAMES RUSTING IN SPECIFIC COLD CLIMATES. I FOLLOWED THE INSTRUCTIONS AND CONTACTED A-1 TOYOTA IN NEW HAVEN, CT WHERE THEY INSPECTED MY TRUCK. THE SERVICE MANAGER TOLD ME THAT THE FRAME LITERALLY SAGGED AT THE RUST PENETRATION POINTS WHILE ON THE LIFT. THEY GAVE ME A LOANER CAR THE NEXT DAY AND SAID THEY WILL CONTACT ME REGARDING PURCHASING THE TRUCK BACK BECAUSE THE FRAME RUST WAS SO BAD. ANOTHER COUPLE OF DAYS PASSED AND I RECEIVED A PHONE CALL FROM THE COMPANY (ISG) HANDLING THE PROGRAM. THEY INFORMED ME THAT AFTER THEY RAN A CARFAX AND SAW A SALVAGE TITLE IN THE PAST, THAT THEY WILL NOT HONOR THE SERVICE CAMPAIGN FOR MY TRUCK. I BOUGHT THIS TRUCK ON 6/12/07 AND PUT A LOT OF MONEY INTO HER. NOW FOR THE REALLY BIZARRE PART...... IN JAN OF 2010, I WAS FOLLOWING A LOCAL FELLOW (WHO WAS INJURED IN A MOTORCYCLE ACCIDENT YEARS AGO) ON HIS 3-WHEELED BIKE SO HE COULD REPAIR A FLAT TIRE. I HAD MY FLASHERS AND HEADLIGHTS ON AND GOING APROX 5MPH. I WAS TRYING TO PROTECT HIM AS HE RODE ALONG THE SIDE OF THE ROAD (APROX 9:00 AM). I LOOKED INTO MY REARVIEW MIRROR AND NOTICED A VOLVO XC-90 COMING UP BEHIND ME FAST. THE SPEED LIMIT WAS 30MPH AND HE WAS EASILY DOING 50. HE REAR-ENDED ME AND PUSHED MY TRUCK UP NEXT TO WHERE THE FELLOW WAS ON HIS BIKE. THE OTHER DRIVER WAS CITED FOR THE ACCIDENT. IF I WAS NOT IN MY TRUCK, BUT A SEDAN HE WOULD HAVE CAUSED SERIOUS INJURY, BUT HE ACTUALLY RODE UP UNDER MY TRUCK. THE INSURANCE COMPANY TOTALED IT AND I BOUGHT IT BACK AND HAD IT REPAIRED. A SECOND-HAND BED, SOME BODY WORK, EXHAUST ITEMS AND BUMPER WAS ALL SHE NEEDED. I HAD TO HAVE IT FLAT-BEDDED TO CT DMV FOR A FULL SAFETY INSPECTION AND TO THE DEALER FOR AIR-BAG RECERTIFICATION BEFORE I COULD EVEN RE-REGISTER IT. THE TITLE NOW STATES "REBUILT TITLE ONLY" ON IT. UPDATED 06/0611 *BF UPDATED 2/03/2012 *LN *TR