NHTSA Complaint #10401394 — 2011 MERCURY MARINER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10401394
Vehicle	2011 MERCURY MARINER
Component	ELECTRICAL SYSTEM
Date of Incident	May 16, 2011
Date Filed	May 18, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

IF THIS IS THE WRONG FORUM FOR THIS ISSUE, PLEASE LET ME KNOW. WE PURCHASED A 2008 MERCURY MARINER NEW, SO THE CAR IS LESS THAN 3 YEARS OLD AND WHILE GARAGE KEPT THE VEHICLE MILEAGE EXCEEDS THE NEW CAR WARRANTY. WE TOOK THE CAR BACK TO THE DEALERSHIP AND WERE CHANGED $118.00 TO DIAGNOSE A PROBLEM WITH THE BACKUP SYSTEM/SENSORS AND WERE INFORMED THAT THE SENSORS WERE FINE BUT THE ELECTRONIC DEVICE WHICH CALCULATES DISTANCE WAS BAD, TO REPLACE AN ADDITIONAL $500.00. WHY HAVE BACKUP SYSTEM/SENSORS ON A VEHICLE IF THE LIFE OF THE ELECTRONICS IS SO SHORT IF THIS SAFETY DEVICE IS INTENDED TO PROVIDE BENEFIT, OURS IS NOW PERMANENTLY DISABLED. I DON'T UNDERSTAND WHY "SAFETY" EQUIPMENT IS NOT COVERED FOR LONGER PERIODS OF TIME. REGARDS, *TR

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