NHTSA Complaint #10400878 — 2007 FORD FREESTYLE

WE OWN A 2007 FORD FREESTYLE. IT HAS ROUGHLY 51,000 MILES ON IT WHICH HAVE BEEN ALL CITY/HIGHWAY MILES. WE HAVE NEVER TOWED WITH THIS VEHICLE. WE HAVE BEEN EXPERIENCING PROBLEMS WITH SURGING FOLLOWED BY LACK OF POWER FOR ABOUT A MONTH. TO GET POWER BACK, YOU MUST PUT THE GAS PEDAL TO THE FLOOR AND WAIT FOR IT THE POWER TO KICK BACK IN. WE TOOK OUR VEHICLE IN TO LITHIA FORD IN BOISE, ID WHERE WE RESIDE AND WHERE WE PURCHASED THE VEHICLE AND HAVE HAD IT MAINTAINED. THEY INFORMED US THAT THE THROTTLE BODY NEEDS TO BE REPLACED. OF COURSE, THIS IS NOT COVERED UNDER THE POWERTRAIN WARRANTY, EVEN THOUGH IT IS REQUIRED FOR THE VEHICLE TO DRIVE. THE ESTIMATED COST IS $954! I GUESS WE ARE LUCKY THAT IT HAS NOT FAILED ON US YET AS THERE HAVE BEEN NUMEROUS FRIGHTENING STORIES ABOUT THIS TYPE OF FAILURE. WE WILL NEED TO HAVE IT REPLACED WITHIN THE WEEK AND WILL BE RETAINING THE OLD PART. HOWEVER, THIS APPEARS TO BE A SYSTEMIC ISSUE WITH FORD FREESTYLES AND CERTAINLY A SAFETY ISSUE. I HAVE OWNED A FORD ALL OF MY DRIVING LIFE AND, FOR THE FIRST TIME, AM REGRETTING BUYING THIS ONE. WE WOULD ASK THAT YOU TAKE NOTE OF THE OVERWHELMING NUMBER OF COMPLAINTS FROM OTHER FREESTYLE OWNERS, ESPECIALLY FOR THE 2007, AND IMMEDIATELY OPEN AN INVESTIGATION ON BEHALF OF US CONSUMERS. THANK YOU! *TR