NHTSA Complaint #10400751 — 2006 CHEVROLET EQUINOX

I INSTALLED A SUNSHINE KIDS RADIAN XTSL IN MY 2006 CHEVY EQUINOX REAR-FACING CENTER USING THE LATCH SYSTEM/REAR FACING TETHER. A WEEK OR SO AFTER INSTALLING, AS MY DAUGHTER GOT IN THE CAR, I NOTICED THAT THE LATCH STRAP HAD LOOSENED SIGNIFICANTLY AND THAT THE SEAT WAS NO LONGER IN TIGHTLY. I TOOK MY DAUGHTER OUT OF THE CAR AND RE-INSTALLED THE SEAT IT TIGHTLY. I FOUND THAT I WAS THEN ABLE TO EASILY SHAKE THE SEAT AS THE LATCH STRAP LOOSENED. IT SEEMED LIKE THE ANGLE THAT THE LATCH CONNECTOR HIT THE CAR SEAT PREVENTED THE CONNECTOR FROM STAYING IN THE LOCKED POSITION. I WAS EASILY ABLE TO TAP THE CONNECTOR AND SEE THE LATCH BELT LOOSEN. AFTER BEING UNABLE TO GET A TIGHT INSTALL WITH THE SEAT BELT IN ANY SEAT POSITION, I SWITCHED OUT THE XTSL FOR MY BRITAX BLVD. CS AND EMAILED SUNSHINE KIDS JUVENILE PRODUCTS ABOUT THE ISSUE. THEY REPLIED PROMPTLY AND COURTEOUSLY AND SENT ME A NEW SUPER LATCH CONNECTOR. IT ARRIVED QUICKLY AND I HAVEN'T HAD ANY PROBLEMS SINCE. (RELATED VEHICLE INFORMATION: MODEL YEAR=2006, MAKE=CHEVROLET, MODEL=EQUINOX). *TR