NHTSA Complaint #10400592 — 2008 SUZUKI FORENZA

THE CAR HESITATES DURING COLD START UP. THE CAR ALSO JUMPS OUT OF GEAR WHILE I'M DRIVING AND HAS LED TO SEVERAL NEAR MISS ACCIDENTS WHERE BOTH ME AND MY DAUGHTER COULD HAVE BEEN SEVERELY INJURED. TRYING TO GET HELP FROM THE AMERICAN SUZUKI CUSTOMER ASSISTANCE IS A JOKE. THE CUSTOMER SERVICE IS BAD AND EVERY TIME YOU CALL BACK TO FOLLOW-UP THE PERSON THAT WAS HANDLING YOUR CASE MYSTERIOUSLY QUITS. ALL THEY DO IS JERK YOU AROUND UNTIL THE BASIC WARRANTY EXPIRES AND YOU'RE NO LONGER THEIR PROBLEM. AFTER THIS ALL REPAIRS ARE OUT OF POCKET. I HAVE TAKEN MY CAR TO GET REPAIRED SEVERAL TIMES AND EACH TIME THEY DON'T KNOW WHAT'S WRONG. I HAVE HAD TWO NEW TRANSMISSIONS PUT IN AND MY CAR ONLY HAS 29,856 MILES ON IT. I CAN'T BELIEVE THERE HASN'T BEEN A RECALL ON THIS VEHICLE; IT IS A SAFETY HAZARD. I GUESS THIS IS WHY SUZUKI WAS SO QUICK TO DISCONTINUE MANUFACTURING THIS VEHICLE THE SAME YEAR IT WAS PRODUCED. I WANT SUZUKI TO TAKE RESPONSIBILITY FOR THIS DEFECTIVE VEHICLE AND EITHER REPLACE IT OR REFUND THE PURCHASE PRICE OF THE CAR. I REFUSE TO PASS THIS PROBLEM ON TO ANOTHER CONSUMER. THE DEALERSHIPS CLEARLY MISREPRESENTED THE SAFETY AND QUALITY OF THIS VEHICLE. ITS NOT FAIR THAT CONSUMERS ARE GETTING RIPPED OFF AND NO ONE SEEMS TO CARE!! *TR