NHTSA Complaint #10399946 — 2003 GULF STREAM INNSBRUCK

WE OWN A GULF STREAM INNSBROOK EQUIPPED WITH A DOMETIC MODEL RM 2652 REFRIGERATOR. WE RECEIVED THE RECALL INFORMATION AND WATCHED THE REFRIGERATOR FOR SIGNS LISTED IN THE RECALL. IT BEGAN TO SHOW THE SIGNS LISTED AND FAILED TO WORK AS SOON AS THOSE SIGNS BECAME PRESENT. WE TOOK THE CAMPER TO A CERTIFIED DEALER WHO SUBMITTED THE INFORMATION TO DOMETIC, THEY REFUSED TO HONOR THE RECALL DUE TO THE FAILURE. WE WERE TOLD THE UNIT FAILED DUE TO THE FATIGUE CRACK. I FIND IT RIDICULOUS THAT DOMETIC CAN ISSUE A RECALL THAT SAYS THEY PRODUCED A FAULTY PRODUCT BUT THE ONLY THING WE CAN BE PROTECTED FROM IS CATCHING ON FIRE. CAN SOMEONE MAKE THEM REPLACE ALL OF THESE UNITS THAT ARE FAILING SO THE CONSUMER DOES NOT HAVE TO BEAR THE SUBSTANTIAL COST OF REPLACEMENT? AT THIS TIME WE HAVE NOT REPLACED THE UNIT AS WE ARE TRYING TO FIND AN ALTERNATIVE TO A DOMETIC UNIT. *TR