NHTSA Complaint #10399846 — 2003 HONDA CIVIC

HAVE AN 03 CIVIC HYBRID WITH CVT TRANSMISSION. I GOT IT CERTIFIED USED AT ABOUT 36,000 MILES AND IT WAS SUPPOSED TO HAVE FRESH TRANS FLUID AND I BELIEVE IT DID. THE POWERTRAIN IS WARRANTED TO 100,000 MILES SINCE IT WAS CERTIFIED USED. I AM AT 74,000 NOW. AT ABOUT 66,000, WHEN IT SHOULD HAVE BEEN DUE FOR IT'S TRANSMISSION FLUID CHANGE, IT WAS MAKING A SLIPPING/GRINDING SOUND WHEN STARTING OFF, ESPECIALLY ON A HILL. IT HAD PREVIOUSLY BEEN VERY SMOOTH AND QUIET. IT GRADUALLY BECAME A PROBLEM. IT WAS NOT ALL OF A SUDDEN. IT WAS HARD TO KNOW FOR SURE THAT IT WAS NOT MY IMAGINATION, EXCEPT FOR IT BEING REAL OBVIOUS ON AN INCLINE AND IT WAS GETTING WORSE. THE DEALER'S MECHANIC HEARD THE SOUND, TOO, AND SAID LET'S START WITH THE FLUID CHANGE IT WAS DUE FOR. THE CHANGE MADE IT GREAT AGAIN, BUT ONLY FOR A FEW THOUSAND MILES. WHEN I WENT BACK THEY SAID THEY HAD LEARNED ABOUT A PROCESS CALLED BURNISHING THE TRANSMISSION BAND. I BELIEVE THEY PUT THEIR FOOT ON THE BRAKE WHILE PUTTING ON THE GAS, ALMOST TO THE POINT OF STALLING (I THINK) TO CLEAN UP THE BAND. MINE WOULD BE THE 2ND CAR THEY WOULD DO IT ON. IT ALSO REQUIRES A CHANGE OF FLUID AFTER BECAUSE IT IS SUPPOSED TO TAKE THE CRUD FROM THE PARTS AND PUT IT INTO THE FLUID. THEY DID IT FOR FREE SINCE I HAD ALREADY ASKED THEM TO WORK ON THIS PROBLEM, AND I HAD PAID FOR THE FLUID CHANGE TO FIX THE SAME PROBLEM. AGAIN, AFTER THEIR WORK IT WAS NICE AND QUIET AND SMOOTH, BUT ABOUT 3,000 MILES LATER IT IS COMING BACK AGAIN. I DON'T KNOW IF THEIR PROCESS DID ANYTHING, OR IF IT WAS JUST THE FRESH FLUID THAT HELPED LIKE IT DID THE FIRST TIME. I AM CONCERNED REPETITIONS OF THE PROCESS MIGHT DECREASE THE LIFE OF THE TRANSMISSION. THE BEST OUTCOME FOR ME WOULD PROBABLY BE A COMPLETE TRANSMISSION FAILURE AT 99,000 MILES BECAUSE THEN I CAN GET A NEW ONE. ANYBODY HAVING SIMILAR PROBLEMS? *TR