NHTSA Complaint #10398004 — 2011 NISSAN VERSA

I HAVE A MAJOR STEERING ISSUE WITH MY 2009 NISSAN VERSA SL. THE DEALERSHIP, SOUTHERN STATES NISSAN IN RALEIGH NC, HAS ATTEMPTED TO FIX THE VEHICLE 4 TIMES, BUT HAS FAILED. WHEN MAKING RIGHT TURNS I EXPERIENCE CLUNKING, POPPING, AND VIBRATIONS AT LOW SPEEDS. THE SERVICE HAS NOT BEEN SATISFACTORY BECAUSE I HAVE ALREADY TAKEN THE CAR BACK ON FOUR SEPARATE OCCASIONS, AND THE PROBLEM PERSISTS. I HAVE HAD THE SAME ISSUE WITH MY VERSA FOR MORE THAN A YEAR, AND I HAVE TAKEN THE VEHICLE IN FOR REPAIR ON 4 SEPARATE OCCASIONS. THE VERSA MAKES A SLIGHT "THUNK" NOISE WHEN MAKING SLOW RIGHT HAND TURNS, AND I CAN ALSO FEEL IT IN THE STEERING WHEEL. IT SEEMS MORE PREVALENT WHEN LEAVING A PARKING LOT OR DRIVEWAY, WHEN I TURN RIGHT (OR MOVE THE WHEEL BACK RIGHT AFTER A LEFT HAND TURN, TO STRAIGHTEN OUT THE CAR). ALL THESE ISSUES ARE ACTING WHEN THE VEHICLE IS DRIVING SLOWLY AND MAKING RIGHT TURNS, AND MORE SO WHEN GOING UP OR DOWN ELEVATIONS, IT HAPPENS VERY LOUDLY AFTER THE STEERING WHEEL HAS BEEN ROTATED FROM THE FULL CLOCKWISE (RIGHT HAND TURN) AND IS BEING RETURNED TO THE STRAIGHT AHEAD POSITION. THE CLUNK IS ALWAYS THERE AT 1 TO 1 1/4 TURN FROM THE FULL CLOCKWISE STOP. *TR