NHTSA Complaint #10397404 — 2003 CHEVROLET ASTRO

POTENTIALLY DANGEROUS DEFECT IN THE 2003 CHEVROLET ASTRO VAN. THE STEERING KNUCKLE/ARM IS DESIGNED IN A WAY THAT CAUSES IT TO COME INTO CONTACT WITH A WIRING HARNESS WHEN THE VEHICLE IS TURNED SHARPLY TO THE LEFT. OVER A PERIOD OF TIME, THIS CONSTANT CONTACT DAMAGES THE WIRING HARNESS AND ALLOWS THE STEERING KNUCKLE/ARM TO TOUCH THE WIRES INSIDE THE WIRING HARNESS. THE WIRING HARNESS IS CONNECTED DIRECTLY TO THE BATTERY SO THE END RESULT IS DAMAGE TO OTHER WIRES ALSO SHEATHED IN THAT WIRING HARNESS. TWO WEEKS AGO, WHILE PULLING OUT OF A GROCERY STORE PARKING SPACE, EVERYTHING DIED. THE ENGINE WOULD NOT RE-START AND NOTHING ELECTRICAL WORKED, FROM THE DOOR LOCKS TO THE RADIO. EVERYTHING WAS DEAD. WE COULD SMELL BURNING WIRES AND TRIED TO GET OUT OF THE VEHICLE. BECAUSE THE DOORS WERE LOCKED WE COULD NOT GET THEM OPEN. WE HAD TO MANUALLY PUSH UP OUR DOOR LOCKS; EACH OF US PUSHING UP THE LOCK OF OUR OWN DOOR, SO THAT WE COULD GET OUT OF THE VEHICLE. SINCE THEN WHEN THE PROBLEM OCCURRED, ADDITIONAL ISSUE WAS THAT THE ABS LIGHT AND BRAKE LIGHT WOULD COME ON AND THE BRAKE PEDAL WOULD SINK TO THE FLOOR. WE CAME CLOSE TO REAR-ENDING SOMEONE SEVERAL TIMES. ON APRIL 23, 2011, WE SHOWED THE DAMAGED WIRING HARNESS TO THE MECHANIC AT THE CHEVROLET DEALERSHIP. WITHIN TWO HOURS, WE RECEIVED A CALL TO LET US KNOW THE ELECTRONIC CONTROL MODULE (ECM) AND THE ANTI-LOCK BRAKE (ABS) MODULE HAD BEEN DAMAGED. BOTH HAD TO BE REPLACED AT A COST OF OVER $2,100. WE CONTACTED GENERAL MOTORS CUSTOMER SERVICE THIS MORNING. THEIR RESPONSE WAS THAT THEY CONSIDERED THIS ISSUE TO BE CAUSED BY ?NORMAL WEAR, BASED UPON THE AGE OF THE VEHICLE.? WE DISAGREE WITH THEIR FINDINGS. CONCERN IS THAT THIS DEFECT CAN CAUSE DAMAGE TO IMPORTANT SAFETY ITEMS, SUCH AS THE BRAKES AND DOOR LOCKS. THE AREA OF THE WIRING HARNESS THAT IS COMING INTO CONTACT WITH THE STEERING KNUCKLE/ARM SHOULD EITHER BE MOVED OR BETTER PROTECTED. WE DON'T WANT OTHER DRIVERS INJURED. *TR