NHTSA Complaint #10396349 — 2003 NISSAN ALTIMA

SMELL OF WET CARPET/MOLD AFTER HAVING DRIVEN IN RAINY CONDITIONS. FOUND THAT THE DRIVER'S SIDE MAT WAS SOAKED AND MOLDY SMELLING. TOOK CAR TO DEALER TO DETERMINE SOURCE OF LEAK. PASSENGER SIDE UNDER CARRIAGE TOWARD DOOR HAD A RUSTED AREA ABOUT 11 X 5 INCHES; NOTHING ON DRIVER'S SIDE. EXPLANATION FROM DEALER SERVICE DEPARTMENT WAS THAT WATER WAS MIGRATING TO THE DRIVER'S SIDE FROM THIS LEAK EVEN THOUGH PASSENGER SIDE WAS NOT WET. DEALER SERVICE REP SAID THIS RUSTED AREA SEEN ON OTHER ALTIMAS. ESTIMATED $900.00 TO REPAIR. CALLED NISSAN FOR EXPLANATION AND ASSISTANCE. NISSAN DENIED ANY RESPONSIBILITY FOR THE PROBLEM AND WOULD NOT MAKE ANY ATTEMPT TO RESOLVE THE ISSUE. THIS WAS THEIR POSITION EVEN WHEN TOLD OF THE NUMEROUS COMPLAINTS I HAD FOUND FROM OTHER OWNERS. THIS CAR WAS PURCHASED NEW AND ONLY SERVICED BY DEALER.