NHTSA Complaint #10395969 — 2007 MINI COOPER S

THE FOLLOWING IS MY COMPLETE ACCOUNT OF THE EVENTS THAT OCCURRED WITH MY 2007 MINI COOPERS . ' MARCH 12TH TO MARCH 16TH TRIP TO MYRTLE BEACH AND BACK TO MY HOUSE IS APPROXIMATELY 490 MILES. THE CAR'S PERFORMANCE WAS WITHOUT INCIDENT ON THIS TRIP. THE VEHICLES ON-BOARD COMPUTER PROVIDES NO INDICATION OF ENGINE PROBLEMS. ' FRIDAY MARCH 18TH DEPARTED HOME FOR UNIVERSAL STUDIOS. TRIP TO UNIVERSAL STUDIOS IS APPROXIMATELY 222 MILES. THE CAR'S PERFORMANCE WAS WITHOUT INCIDENT AND ON-BOARD COMPUTER PROVIDES NO INDICATION OF ENGINE PROBLEMS. ' SATURDAY MARCH 19TH LEFT UNIVERSAL STUDIOS FOR RESIDENCE. AT JACKSONVILLE, FLORIDA I PULLED INTO RIVER CITY MARKETPLACE. UP TO THIS POINT IN THE TRIP THE VEHICLE HAS TRAVELED APPROXIMATELY 162 MILES FROM UNIVERSAL STUDIOS TO RIVER CITY MARKETPLACE. THE CAR'S PERFORMANCE WAS WITHOUT INCIDENT AND THE VEHICLE'S ON-BOARD COMPUTER PROVIDED NO INDICATION OF ENGINE PROBLEMS. AS I PULLED INTO THE PARKING LOT I HEARD A LOUD BANGING SOUND AND THEN THE CAR STOPPED. THE CAR ON-BOARD SYSTEM SHOWED NO EMERGENCY INDICATOR WARNINGS WHATSOEVER ON THE TRIP FROM UNIVERSAL STUDIOS TO RIVER CITY MARKETPLACE UP UNTIL THE TIME THE CAR STOPPED. I NOTICED NO OIL LEAKS BENEATH THE VEHICLE WHILE IT WAS WAITING TO BE TOWED. ON MONDAY MARCH 21ST I SPOKE WITH MY MINI COOPER SERVICE ADVISER,TO INQUIRE ABOUT THE CONDITION OF MY VEHICLE. IN SUMMARIZING OUR CONVERSATION THE ADVISER STATED THE SERVICE TECHNICIAN INITIALLY INDICATED MY VEHICLE ENGINE HAD BEEN 'RUN DRY' OF ENGINE OIL AND IF THIS WAS THE CASE MY VEHICLE WARRANTY WOULD NOT BE HONORED BY THE DEALERSHIP. I WAS ASTOUNDED AT HEARING THIS INFORMATION AND THE SERVICE TECH THIS COULD NOT BE POSSIBLE BECAUSE I HAD CHECKED THE FLUID LEVEL ON MARCH 11TH AND THE DIPSTICK CLEARLY SHOWED "FULL". THERE HAD BEEN NO ON-BOARD COMPUTER NOTIFICATION OF ANY ENGINE OIL CONDITION. THE SERVICE TECH STATED THIS VEHICLE DOES NOT CONTAIN THIS FEATURE WHEN MY VEHICLE MANUAL CLEARLY INDICATES SUCH A FEATURE. *TR