NHTSA Complaint #10395817 — 2009 DODGE JOURNEY AWD SERVICE BRAKES, HYDRAULIC

Complaint Details

ODI Number	10395817
Vehicle	2009 DODGE JOURNEY AWD
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	April 11, 2011
Date Filed	April 13, 2011
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

2009 DODGE JOURNEY BRAKE, AND TIRE ISSUE. TOOK A TRIP FROM DES MOINES, IA. TO SHREVEPORT, LA. - HALFWAY THRU MY TRIP HOME MY REAR PASSENGER TIRE BLEW OUT OF NOWHERE. WITH ONLY 18,000 MILES ON THE CAR I FOUND THAT SURPRISING ESPECIALLY SINCE I WAS TRAVELING AT 75 MPH, AND HAD THREE KIDS IN THE CAR!!!! TOOK THE CAR TO THE NEAREST TIRE STORE WHO CALLED A DODGE DEALER. THE DODGE DEALER SAID THAT MY TIRE WAS BACKORDERED BY OVER 3,000 TIRES AND RECOMMENDED A DIFFERENT SIZE. SPENT THE NIGHT IN THAT TOWN, NEW TIRES WERE PUT ON THE FOLLOWING DAY, DROVE BACK TO DES MOINES TO MY DODGE DEALER HERE AND I INFORMED THEM OF THE TERRIBLE SHAKING MY STEERING WHEEL HAD THROUGHOUT THE ENTIRE TRIP. THEY SAID IT WAS MY BREAKS AND ROTORS AND CHARGED ME FOR THE SERVICE - AFTER ONLY 18,000 MILES!!! I PICKED UP MY CAR TODAY FROM THIS DEALER AND THERE IS STILL SHAKING, AND NOW A SCENT OF EXHAUST IN THE CAR. I AM AFRAID TO DRIVE THIS CAR WITH MY FAMILY IN IT, AND WANT TO KNOW IF I HAVE ANY RECOURSE AT ALL... *TR

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