NHTSA Complaint #10395458 — 2003 KIA SPORTAGE

APRIL 11, 2011 TO WHOM IT MAY CONCERN, THIS LETTER IS TO OFFICIALLY SUBMIT A COMPLAINT ABOUT THE SAFETY OF OUR 2003 KIA SORENTO WITH MILEAGE OF 109209 MY HUSBAND AND I PURCHASED THIS VEHICLE BEFORE THE BIRTH OF OUR BABY BACK IN MAY 2010, BECAUSE WE NEEDED THE EXTRA SPACE. UNFORTUNATELY, WE HAVE SOME CONCERNS ABOUT THE SAFETY OF THE VEHICLE. AFTER MUCH RESEARCH WE FOUND THAT THIS PARTICULAR COMPLAINT ALONG WITH OTHER FUEL PUMP COMPLAINTS ARE COMMON AMONG OTHER KIA OWNERS. I AM ASKING THE PERSON OR DEPARTMENT IN CHARGED TO PLEASE LOOK INTO THIS MATTER AND TAKE THE PROPER ACTION. OUR COMPLAINTS ARE AS FOLLOWS. THE MAIN PROBLEM AND CONCERN IS WITH THE FUEL TANK, EVERY TIME WE PUMP GAS THE GAS SHOOTS BACK AND SPRAYS ME OR MY HUSBAND AND IT RUNS DOWN THE SIDE OF THE CAR. WE HAVE TO CONSTANTLY STOP PUMPING GAS EVERY 10 SECONDS TO PREVENT THE SPRAYING OF GAS. ON NUMEROUS OCCASIONS THE GAS HAS ALMOST SPRAYED ME ON MY EYES, AND JUST RECENTLY IT SPRAYED ME IN BOTH ARMS, AND BURNED MY SKIN. I HAVE TO BE VERY CAREFUL EVERY TIME I PUMP GAS, I'M AFRAID THIS IS GOING TO SPRAY ME IN MY FACE OR WORST YET HARM MY CHILD! OUR SECOND COMPLAINT IS THAT THE KIA NEEDS CONSTANT ANTI-FREEZE BECAUSE THE HEAT THERMOMETER SHOWS THE VEHICLE OVERHEATS ABOUT EVERY 3 MONTHS. WE HAVE TAKEN OUR VEHICLE TO VARIOUS MECHANICS, AND TWICE TO THE KIA DEALERSHIPS, HOWEVER THEY CAN NOT FIND A PROBLEM, ON BOTH OF THE ISSUES LISTED ABOVE. THE KIA IS THE MAIN VEHICLE WE USE TO GET AROUND, HOWEVER LATELY I HAVE BEEN VERY CONCERN ABOUT THE SAFETY OF THE CAR. PLEASE TAKE THIS LETTER AS OUR OFFICIAL COMPLAINT, AND WE LOOK FORWARD TO HAVING AN OFFICIAL RESPONSE BACK. I?M CONCERN ABOUT OUR SAFETY, BUT ALSO THE SAFETY OF OTHER DRIVERS WITH THE SAME KIA MODEL. PLEASE LOOK INTO THE MATTER, AND I TRUST THE RIGHT THING WILL BE DONE TO SOLVE THIS PROBLEM. THANK YOU IN ADVANCE. *TR