NHTSA Complaint #10395148 — 2004 MINI COOPER S

FOR THE PAST YEAR, MY MINI COOPER S HAS HAD SEVERAL SUDDEN POWER LOSSES IN THE POWER STEERING, RESULTING IN THE CAR BECOMING DIFFICULT TO CONTROL. IT HAS BEEN LOOKED AT BY A MINI SERVICE DEPARTMENT, WHO KNEW ABOUT THE PROBLEM, BUT DID NOT INFORM ME. MY WARRANTY WAS CALLED IN, AND THEY DID NOT AUTHORIZE ITS REPAIR EITHER. I LIVE IN A REMOTE AREA, WITH A DRIVING NEED FOR 3-4 HOURS FOR MEDICAL CARE. THIS DRIVE IS THROUGH CANYONS AND OVER MOUNTAINS, SO THE LOSS OF STEERING CONTROL IS IN NO WAY AN OPTION, AND MAY ALSO RESULT IN AN ACCIDENT CAUSING INJURY OR WORSE, DEATH. I HAVE DOCUMENTATION THAT THE COMPLAINT WAS MADE TO MINI BY ME, AND YESTERDAY, RECEIVED CONFIRMATION THAT THEY DID, IN FACT, KNOW ABOUT THE PROBLEM. *TR