NHTSA Complaint #10394474 — 2007 HONDA CIVIC

TL* THE CONTACT OWNS A 2007 HONDA CIVIC HYBRID. WHILE DRIVING APPROXIMATELY 5 MPH UPHILL, THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS WITH NO ILLUMINATION OF THE BATTERY WARNING SYMBOL. THE FAILURE USUALLY OCCURRED WHEN DRIVING UPHILL AND HAD BEEN EXPERIENCED AT LEAST TEN TIMES INTERMITTENTLY. THE CONTACT STATED SHE RECEIVED A SOFTWARE UPDATE NOTIFICATION LETTER FROM THE MANUFACTURER BUT DID NOT HAVE THE UPDATES PERFORMED. THE DEALER WAS CONTACTED AND THE SERVICE MANAGER INFORMED THE CONTACT THAT THE UPDATE COULD HURT THE FUEL MILEAGE SIGNIFICANTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 05/04/11