NHTSA Complaint #10394448 — 1992 DODGE CARAVAN

HELLO, I HAVE A ABS RECALL DONE AND IT WAS NOT DONE CORRECTLY AND CAUSED MY VAN TO ALMOST GO OF THE ROAD, THE DEALER WILL NOT DO ANYTHING ABOUT IT AND SAID TAKE IT SOMEWHERE ELSE, I NEED HELP WITH THIS. E-MAIL COPIES ATTACHED: [XXX], MY NAME IS [XXX], I LIVE IN COTTAGE GROVE AND HAD OUR DODGE CARAVAN'S ABS BRAKES REPAIRED AT YOUR DEALERSHIP AND WE HAVE A MAJOR ISSUE CONCERNING THE REPETITIVE AND INCOMPETENT REPAIRS DONE AT YOUR FACILITY. CHRYSLER'S SAFETY DEFECT REPORT # (96V-099), NHTSA CAMPAIGN ID NUMBER: 96V099000 TO BE SPECIFIC. A PDF FILE OF THIS IS ATTACHED FOR YOUR VIEWING, PLEASE TAKE THE TIME TO READ THIS LETTER AND THEN THE CAMPAIGN PDF COMPLETELY, THE ODI RESUME DATED 6-24-1996 PAGE 39 SUMS IT UP QUICKLY. THIS WILL HELP YOU AND YOUR SERVICE MANAGERS ABILITY TO UNDERSTAND THE SERIOUSNESS AND YOUR FAILURE TO PERFORM THE REPAIRS CORRECTLY. AN INCIDENT THAT COULD HAVE TAKEN THE LIVES OR CAUSE INJURY TO ALL MY CHILDREN, MAYBE ANOTHER VEHICLE AND PASSENGERS OCCURRED. THIS HAPPENED ON 4-1-2011, THIS IS NOT A JOKE! MY TWO DAUGHTER'S, MY SON AND ANOTHER PERSON RIDING IN THE VAN AND THE VEHICLE UNEXPECTEDLY LOST BRAKING ON A WINDING ROAD AND ALMOST CRASHED. THIS IS NOT THE FIRST TIME THIS BRAKE FAILURE WAS UNEXPECTED AFTER YOUR REPAIRS! THE REPAIRS WERE NOT PERFORMED CORRECTLY FOR ABS RECALL 0685, THE PROPER TESTING FIXTURE'S WERE NOT INSTALLED DURING ANY OF THE OPERATIONS YOU PROVIDED, DIAGNOSTIC AND REPAIR RECOMMENDATIONS WERE GROSSLY INCORRECT, TECHNICIANS AND SERVICE WRITERS STORY'S ON ALL R.O.'S ARE INADEQUATE AND INCORRECT. I CAN PROVE ALL OF THIS IN A COURT OF LAW, AND AM READY TO DO SO IF NEEDED. IF THE PROPER TESTING AND INSPECTION PROCEDURE WERE PERFORMED IT WOULD HAVE REVILED THE DEFECTIVE ACTUATOR PISTON (BRAKE MASTER CYLINDER) WHICH CAUSES DEBRIS IN THE HYDRAULIC SYSTEM AND COMPROMISES SENSITIVE ELECTRICAL COMPONENTS THAT CONTROL THE BENDIX ANTILOCK 10 BRAKING SYSTEM, THIS PART (BRAKE MASTER CYLINDER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C