NHTSA Complaint #10394193 — 2006 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATE THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 09E005000 (STEERING) AND THAT THE AIR BAG WARNING LIGHT ILLUMINATED THE DAY AFTER THE REPAIRS. IN ADDITION, THE CONTACT STATED THAT SHE CONTINUED TO HAVE ISSUES WITH THE STEERING. THE CONTACT SPOKE WITH THE DEALER AND WAS TOLD SHE WOULD HAVE TO PAY FOR A DIAGNOSTIC TO DETERMINE THE EXACT FAILURE. THE CONTACT BELIEVED THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR COSTS AND ALSO STATED THAT THE STEERING CONTINUED TO BECOME TIGHT AND RESISTANT WHEN ATTEMPTING A TURN. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 06/01/11*LJ THE CONSUMER STATED THE RACK AND PINION AND POWER STEERING HOSE NEEDED TO REPLACED. THE CONSUMER STATED GM OFFERED TO PAY FOR THE PARTS TO REPLACE THE AIR BAG, BUT NOT THE LABOR. UPDATED EVOQ 07/12/11 UPDATED 1/17/2012 *LN