NHTSA Complaint #10393991 — 2000 TOYOTA 4RUNNER STRUCTURE:FRAME AND MEMBERS

Complaint Details

ODI Number	10393991
Vehicle	2000 TOYOTA 4RUNNER
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	March 26, 2011
Date Filed	April 1, 2011
Mileage	180,571 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

2000 TOYOTA 4RUNNER FAILED NEW HAMPSHIRE STATE SAFETY INSPECTION DUE TO EXCESSIVE FRAME ROT/RUST, MOST EVIDENT AT RIGHT REAR TRAILING ARM MOUNT. CONTACTED TOYOTA CUSTOMER SERVICE AND WAS ADVISED THERE WAS NOTHING THEY COULD DO BECAUSE THERE WAS NO WARRANTY OR A RECALL FOR THIS ISSUE. THIS IS A MAJOR SAFETY ISSUE. THIS FRAME ROT IS THE SAME ISSUE TOYOTA FACED WITH THE TACOMA MODEL THAT UTILIZES THE SAME FRAME AS THE 4RUNNER. PER THE TOYOTA NEWS RELEASE OF 3/7/08 TOYOTA PROVIDED TACOMA OWNERS AN " EXTENDED FRAME CORROSION WARRANTY"UP TO 15 YEARS TO PROVIDE "GOODWILL ASSISTANCE TO OWNERS WHO HAVE EXPERIENCED, OR MAY ENCOUNTER, FRAME PROBLEMS AS A DIRECT RESULT OF RUST PERFORATION". I WAS TOLD BY TOYOTA CUSTOMER SERVICE THAT THE 4RUNNER FRAME IS ONLY COVERED BY THE COMPREHENSIVE WARRANTY OF 3YEARS/36,000 MILES. TOYOTA WILL NOT RECOGNIZE THAT THE SAME ISSUE IS OCCURRING TO 4RUNNER OWNERS WITH THE SAME FRAME. TOYOTA HAS RECOGNIZED THERE IS AN ISSUE WITH THESE FRAMES, ESTABLISHED A PRECIDENT REGARDING REPLACEMENT, YET WILL NOT INCLUDE THE 4RUNNER IN THEIR OFFER OF AN "EXTENDED FRAME CORROSION WARRANTY". THE BODY OF MY PARTICULAR VEHICLE IS IN MINT CONDITION WITH NO RUST, INCLUDING THE UNDERBODY, BUT THE FRAME HAS FAILED UNDER IT! TOYOTA MUST INCLUDE 4RUNNERS IN THEIR "EXTENDED FRAME CORROSION WARRANTY"! *TR

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