NHTSA Complaint #10393637 — 2002 NISSAN ALTIMA

[XXX] [XXX] RE: 2002 NISSAN ALTIMA VIN [XXX] I TOOK MY CAR TO MORIN BROTHERS AUTOMOTIVE ON 2/7/2011 TO HAVE THE 'CHECK ENGINE LIGHT' LOOKED AT . DIAGNOSIS REVEALED A FAILED PRE-CATALYTIC CONVERTER. UPON REMOVAL THE CAT WAS FOUND TO BE PHYSICALLY DAMAGED. BOT WERE REPLACED. SUBSEQUENTLY I DISCOVERED THAT NISSAN OF NORTH AMERICA HAS AN ACTIVE CAMPAIGN OR RECALL COVERING REPLACEMENT OF THE CATALYTIC CONVERTER. (RECALL #'S R3007, R3014, R3015, R3016, R3017) I CONTACTED THE SERVICED DEPARTMENT AT COAST NISSAN IN PERSON AND WAS TOLD THAT SINCE I ALREADY HAD THE CONVERTER REPLACED, THERE WAS NOTHING FURTHER THEY COULD DO FOR ME. I CONTACTED NISSAN CORPORATE OFFICES AND WAS TOLD THAT THERE WERE NO OPEN RECALL CAMPAIGNS ON MY CAR. THIS IS WHAT I WANT NISSAN TO DO FOR ME: REIMBURSE ME FOR THE EXPENSE OF RELACING MY CATALYTIC CONVERTER AND OXYGEN SENSOR. VERIFY THAT THE CURRENT PROGRAMMING IN THE ELECTRONIC CONTROL MODULE WILL PREVENT THIS FROM HAPPENING AGAIN. VERIFY THAT THE PROGRAMMING IN THE CONTROL MODULE HAS ALSO BEEN UPDATED TO ADDRESS STALLING ISSUES (RECALL 0712) ASSURE ME IN WRITING THAT SHOULD MY ENGINE BEGIN USING OIL AS A RESULT OF THE FAILURE OF THE CONVERTER, NISSAN WILL REPAIR IT FREE OF CHARGE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)