NHTSA Complaint #10393605 — 2001 HONDA PASSPORT

I HAVE A 2001 HONDA PASSPORT WITH 91000 MILES AND HAS BEEN RECENTLY RECALLED DUE TO A ROTTED FRAME. PRIOR TO THE INSPECTION, UPON A PERSONAL INSPECTION, CHUNKS OF MY FRAME WERE ABLE TO BE REMOVED BY HAND. I WAS ADVISED OF 4 STAGES OF SEVERITY AND AFTER THE INSPECTION MY VEHICLE WAS A STAGE 4. AFTER A MONTH AND A HALF I'VE BEEN INFORMED THAT ACTUALLY THERE IS 5 STAGES AND MINE HAS BEEN REPAIRED. I'M STILL AWAITING FINAL APPROVAL FROM HONDA CORP TO RELEASE THE VEHICLE BACK TO ME. I WORK IN A TOTAL LOSS CLAIM HANDLING ENVIRONMENT FOR THE LARGEST INSURER OF VEHICLES ON THE ROAD TODAY. NOT ONLY HAVE PROFESSIONALS THAT HANDLE INSPECTIONS DAILY FOR THIS COMPANY BUT THE SHOP THAT DID THE REPAIRS ARE SAYING THIS VEHICLE IS STILL NOT SAFE FOR THE ROAD CONSIDERING THE EXTENT OF CORROSION OVER THE ENTIRE FRAME, NOT JUST THE 'BRACKETS'. I HAVE A 2 YEAR OLD ONLY CHILD THAT I REFUSE TO PUT IN THIS VEHICLE WITH THAT BEING THE CASE CREATING A MAJOR DILEMMA ABOVE AND BEYOND JUST THE ECONOMICAL IMPACT. HONDA HAS DONE ABSOLUTELY THE MINIMUM TO COVERAGE LARGE LIABILITY LOSSES WITH THIS ISSUE AND ARE PUTTING UNSAFE VEHICLES BACK ON THE ROAD. OVER THE LAST WEEK OF THIS TREMENDOUS NIGHTMARE, I'VE BEEN SHUFFLED FROM DEPARTMENT TO DEPARTMENT WITHIN HONDA BEING RENDERED AS A 'SINGLE' CUSTOMER WITH ABSOLUTELY NO RECOURSE AGAINST THIS INJUSTICE. ULTIMATELY, I'M FACED WITH BEING A PARENT PROTECTING MY CHILD FROM AN UNSAFE VEHICLE VERSUS UNLOADING THIS VEHICLE ON AN INNOCENT BYSTANDER TO RECOUP ECONOMICALLY. I HAVE NO EXPECTATIONS FROM THIS COMPLAINT OTHER THAN SIMPLY KNOWING MORE THAN THE AVERAGE CONSUMER GOING THROUGH THIS NIGHTMARE DUE TO MY OCCUPATION AND SIMPLY HAVING TO DEAL WITH IT. WE HAVE TOO MANY RESOURCES IN THIS INDUSTRY TO ALLOW SOMEONE TO GET INJURED OR WORSE YET DIE DUE TO THE BOTTOM LINE OF A LARGE COMPANY AND NOTHING BEING DONE. THANK YOU TO WHOMEVER READS THIS FOR FINISHING MY COMPLAINT, NOW ON TO THE NEXT ONE. UPDATED IVOQ 04/08/11 *TR