NHTSA Complaint #10392908 — 2001 HONDA CIVIC

MY 2001 HONDA CIVIC WAS PART OF A RECALL DUE TO A PROBLEM WITH THE SRS. I WENT TO THE DEALERSHIP AND I WAS TOLD THAT MY CAR WAS ALSO UNDER RECALL DUE TO A PROBLEM WITH THE SWITCH FOR THE LIGHTS. THE PROBLEM WAS WITH THE LOW-BEAMS. I MADE AN APPOINTMENT FOR BOTH TO BE FIXED. WHEN I BROUGHT THE CAR IN, I WAS TOLD THAT IT WAS NOT PART OF THE RECALL FOR THE LIGHTSWITCH, ALTHOUGH THE RECALL CONTAINED THE MAKE AND MODEL YEAR OF MY CAR. I AM DISAPPOINTED THAT THIS WASN'T FIXED AS PART OF THE RECALL BECAUSE I HAVE BEEN EXPERIENCING PROBLEMS WITH THE SWITCH, GOING SO FAR AS TO PURCHASE TWO SETS OF HEADLIGHTS IN THE TWO YEARS I HAVE OWNED THE CAR, AND I DON'T UNDERSTAND WHY IF IT OCCURRED IN OTHER CARS MADE THE SAME YEAR AS MINE, WHY WOULDN'T HONDA FIX IT KNOWING IT HAS BEEN A PROBLEM. MY VIN APPARENTLY WAS A FEW NUMBERS OFF. I WOULD THINK THAT IF I'M HAVING THE SAME PROBLEM, HONDA WOULD FIX MY SWITCH EVEN THOUGH IT ISN'T WITHIN THE RECALLED VIN RANGE. MY SECOND COMPLAINT IS THAT AFTER HAVING REPLACED THE RECALLED PART, THE SRS INDICATOR LIGHT IS STILL ON. THIS DEALERSHIP ALLOWED ME TO DRIVE AWAY IN MY UNSAFE CAR, WHICH WILL NOT PASS INSPECTION DUE TO THE SAFETY ISSUE. THE FINAL ISSUE IS THAT I WAS PROMISED THE CAR AT 1 O'CLOCK, AND I DIDN'T GET A CALL THAT IT WAS FINISHED UNTIL ALMOST 2 O'CLOCK, AND AT THAT TIME I HAD TO SCRAMBLE TO FIND SOMEONE AT THE VERY LAST MINUTE TO PICK UP MY CHILD FROM SCHOOL. I WILL OWN THIS CAR IN ANOTHER SIX MONTHS, AND I WAS SINCERELY HOPING TO TRADE IT IN FOR A NEWER MODEL HONDA. I AM NOT SURE I'LL DO THAT NOW. *TR