NHTSA Complaint #10392723 — 2011 KIA SORENTO

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10392723
Vehicle	2011 KIA SORENTO
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	March 23, 2011
Date Filed	March 24, 2011
Mileage	22,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

AFTER COMING HOME FROM WORK MY DAUGHTER SAID HER CAR WAS MAKING A STRANGE NOISE. SHE ASKED ME TO TAKE IT FOR A TEST DRIVE TO SEE IF I COULD TELL WHAT WAS WRONG. AFTER STARTING THE CAR I PLACED THE TRANSMISSION IN REVERSE. AT THAT POINT I NOTICED A LOUD NOISE AND FELT A STRONG BUMP. AFTER BACKING OUT OF THE DRIVEWAY I PUT THE CAR IN DRIVE AND NOTICED THE SAME NOISE. WHEN THE TRANSMISSION DOWN SHIFTED AS I STOPPED AT AN INTERSECTION I NOTICED THE NOISE AGAIN. AFTER DRIVING ABOUT A MILE I WENT TO ACCELERATE FROM A STOP SIGN, WE HEARD A LOUD NOISE, FELT A BUMP, AND THEN HEARD A VERY LOUD GRINDING SOUND COMING FROM THE TRANSMISSION. AT THAT POINT THE ENGINE WAS RUNNING BUT THE CAR WOULD NOT GO ANY WHERE. WE WERE ABLE TO COST TO A SAFE LOCATION ALONG THE SIDE OF THE ROAD. THE CAR WAS TOWED TO THE LOCAL KIA DEALERSHIP. *TR

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