NHTSA Complaint #10392719 — 2002 DODGE RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10392719
Vehicle	2002 DODGE RAM 2500
Component	STEERING
Date of Incident	March 24, 2011
Date Filed	March 24, 2011
Mileage	109,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE VEHICLE IN QUESTION IS A 2002 DODGE RAM 2500 PICKUP.ALTHOUGH NO FAILURE WAS EXPERIENCED, IT CAME VERY CLOSE. STEERING BECAME VERY LOOSE AND WAS ALLOWED TO GO TILL THERE WAS A1/2 INCH TRAVEL OF THE STEERING WHEEL FROM SIDE TO SIDE. UPON INSPECTION AND REMOVAL OF THE INTERMEDIATE SHAFT IT WAS DISCOVERED TO HAVE THE LOWER UNIVERSAL JOINT IN COMPLETE FAILURE DO TO CORROSION AND COMPLETE LOSS OF THE BEARING. THE VEHICLE IS OUT OF WARRANTY BUT DODGE WAS ASKED TO REVIEW THE CASE. I WAS OFFERED A FREE OIL CHANGE AND WAS TOLD BECAUSE THE TRUCK WAS OUT OF WARRANTY THEY WOULD;D NOT OFFER ANY ASSISTANCE. THIS IA SAFETY ISSUE AND SHOULD BE ADDRESSED. LOOKING ONLINE THERE ARE NUMEROUS COMPLAINS OF THE THIS PART HAVING TO BE CHANGED OUT MANY TIMES IN THE COURSE OF THE TRUCKS LIFE. TYPICALLY ANY WHERE FROM 4500 MILES AND UP! *TR

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