NHTSA Complaint #10392564 — 1999 FORD WINDSTAR

TL*THE CONTACT OWNS A 1999 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NOVEMBER 10, 2010 FOR A RECALL REPAIR ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY); HOWEVER, THE PART WAS NOT IN STOCK, AND THEY WERE UNABLE TO PERFORM THE REPAIR. THE VEHICLE REMAINED AT THE DEALER FOR FIVE MONTHS; UNTIL RECENTLY WHEN THE PART BECAME AVAILABLE. THE TECHNICIAN STATED THAT THE VEHICLE FAILED TO START DUE TO THE COOLANT LEAKING WITHIN THE ENGINE COMPARTMENT. THE CONTACT STRONGLY BELIEVED THAT THE ENGINE WOULD NOT START BECAUSE OF THE EXTENSIVE PERIOD OF TIME THAT THE VEHICLE WAS PARKED IN THE COLD WEATHER. THERE WAS NO FAILURE MILEAGE.