NHTSA Complaint #10391940 — 2001 BUICK LESABRE UNKNOWN OR OTHER

Complaint Details

ODI Number	10391940
Vehicle	2001 BUICK LESABRE
Component	UNKNOWN OR OTHER
Date of Incident	December 3, 2010
Date Filed	March 16, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

IN DECEMBER 2010 I HAD MY 2001 BUICK LESABRE REPAIRED AT SCHEPEL BUICK IN MERRILLVILLE, INDIANA. THEY REPLACED THE INTAKE MANIFOLD GASKETS AND THE THERMOSTAT BECAUSE OF THE COOLANT LEAKING. I JUST FOUND OUT THE GM KNEW OF THIS PROBLEM WITH THE DEX COOLANT FOR A LONG TIME AND DIDN'T LET ANYONE KNOW. I CALLED THE SERVICE MANAGER A SCHEPEL BILL AND TALKED TO HIM AND HE SAID THAT HE NEVER HEARD OF THIS AND NEITHER DID GM. ITS ALL OVER THE INTERNET. HE LIED TO ME. HE TOLD ME NOT TO BELIEVE WHAT THE INTERNET SAYS. I AM OUT $779.45 FOR SOMETHING THAT THEY SHOULD HAVE PAID FOR. THE NEVER HAD A RECALL BECAUSE THEY WANTED TO KEEP IT QUITE. I JUST DON'T THINK THAT THEY SHOULD GET AWAY WITH KEEPING IT QUITE WHEN SOMEONE COULD GET HURT AND TO AVOID PAYING FOR THEIR MISTAKE.

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