NHTSA Complaint #10390384 — 2001 FORD EXCURSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10390384
Vehicle	2001 FORD EXCURSION
Component	STEERING
Date of Incident	March 1, 2010
Date Filed	March 16, 2011
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2001 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER WHEN PARKING OR DRIVING AT VERY LOW SPEEDS AND HE WAS UNABLE TO PARK THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DIAGNOSED THE VEHICLE AND DETERMINED THAT THE POWER STEERING PUMP WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE CONTACT CONTINUED HAVING DIFFICULTIES WITH STEERING. THE MANUFACTURER ADVISED THE CONTACT THAT THERE WERE NO TECHNICAL SERVICE BULLETINS OR RECALLS OPEN FOR THE FAILURE AND THAT THEY WOULD BE SENDING THE INFORMATION TO THEIR TECHNICAL DEPARTMENT FOR REVIEW. THE VEHICLE WAS NOT FURTHER REPAIRED. THE CURRENT MILEAGE WAS 102,000 AND THE FAILURE MILEAGE WAS 80,000.

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