NHTSA Complaint #10390258 — 2011 VOLKSWAGEN GOLF

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10390258
Vehicle	2011 VOLKSWAGEN GOLF
Component	ELECTRICAL SYSTEM
Date of Incident	March 10, 2011
Date Filed	March 15, 2011
Mileage	6,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WHEN APPLYING THE BRAKE PEDAL I.E. TO SHIFT IN D (WHEN STANDING) , IT FEELS LIKE BEING REARENDED. INTENSITY OF THE PULSE OR SHUDDER VARIES, AND SOMETIMES DOES NOT OCCUR. LAST WEEK, SUTLIFF TECHNICIAN AND SERVICE MANAGER ON DUTY FELT THE PULSE, AND IN ADDITION A DISPLAY LIGHT EPC CAME ON, AND THE DISPLAY SAID "SERVICE ENGINE IMMEDIATELY". THE CAR WAS IN THE SHOP THREE TIMES OVER THE PAST 3 OR 4 MONTHS, AND I WAS TOLD EVERY TIME THAT THE ERROR CAN NOT BE REPRODUCED. IN ADDITION TO THAT, I TOOK A PICTURE AT ODOMETER READING 6048 MILES, SAYING "STEERING COLUMN LOCK: SERVICE NOW!", WITH AN ADDITIONAL YELLOW STEERING WHEEL LIGHT ON. I FOUND BOTH ERRORS ON BLOGS. HOWEVER, SUTLIFF VW CLAIMS THAT THEY CAN NOT READ ERROR CODES FROM THE VEHICLE, AND THAT THIS DOES NOT ALLOW ANY ACTION. VW CORPORATE ADVISED SUTLIFF ALSO NOT TO FIX THE ISSUE. *TR

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