NHTSA Complaint #10390062 — 2008 HONDA CIVIC ELECTRICAL SYSTEM

Complaint Details

ODI Number	10390062
Vehicle	2008 HONDA CIVIC
Component	ELECTRICAL SYSTEM
Date of Incident	September 1, 2010
Date Filed	March 14, 2011
Mileage	28,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

SIGNIFICANT DROP IN MILEAGE SINCE THE "SOFTWARE UPGRADE" ON MY 2008 CIVIC HYBRID. ELECTRIC MOTOR DOES NOT ALWAYS KICK IN WHEN EXTRA POWER IS NEEDED. I CALLED THE HONDA A LOCAL HONDA DEALER...THE SERVICE REP SAID HE WOULD NEED THE CAR FOR SEVERAL DAYS AND NEEDED TO DRIVE IT 140 MILES TO DIAGNOSE THE PROBLEM. I NEXT CALLED THE CORPORATE OFFICE TO COMPLAIN...THE REP I SPOKE WITH SAID I SHOULD TAKE IT TO A DEALER, BUT ALSO ACKNOWLEDGED THE PROBLEM. HE SAID THERE WAS NO CURRENT FIX OF THE "UPGRADE" AND HE DID NOT KNOW IF IT WAS BEING WORKED ON. I POINTED OUT TO HIM IF THEY ALREADY KNOW THERE IS A PROBLEM, GOING TO THE DEALER MAKES NO SENSE. *TR

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