NHTSA Complaint #10389637 — 2003 JEEP GRAND CHEROKEE EQUIPMENT

Complaint Details

ODI Number	10389637
Vehicle	2003 JEEP GRAND CHEROKEE
Component	EQUIPMENT
Date of Incident	December 10, 2010
Date Filed	March 9, 2011
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

2003 JEEP GRAND CHEROKEE HEATER/DEFROSTER FAILURE. INTERMITTENTLY WHILE DRIVING, THE HEATER/DEFROSTER STOPS BLOWING HOT AIR AND BLOWS COLD. I LIVE IN A CITY WHERE WE GET SNOW AND FOG, AND TEMPS GO BELOW ZERO. HAVING A MALFUNCTIONING DEFROSTER IS A SAFETY ISSUE. THIS HAS OCCURRED IN A SNOWSTORM, AND I HAD TO PARK THE VEHICLE BESIDE THE ROAD AND CALL A FAMILY MEMBER TO PICK ME UP BECAUSE I COULD NOT KEEP ICE FROM FORMING INSIDE MY WINDSHIELD. I WAS STUCK BESIDE THE ROAD WITH A 2 YEAR OLD CHILD, IN THE SNOW! SOMETIMES TURNING OFF THE VEHICLE AND RESTARTING WILL HELP, OTHER TIMES, IT WILL RANDOMLY TURN BACK ON. *TR

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