NHTSA Complaint #10387408 — 1999 HONDA ACCORD

1999 HONDA ACCORD. CONSUMER WRITES IN REGARDS TO A SAFETY RECALL NOTICE FOR AN IGNITION INTERLOCK *TGW THE CONSUMER TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL REPAIR COMPLETED. HOWEVER, THE DEALER ENCOUNTERED A PROBLEM WHEN THE KEY BECAME STUCK IN THE IGNITION AND THEY HAD TO WAIT FOR A SHOP FOREMAN TO RESEARCH THE ISSUE. THE DEALER INFORMED THE CONSUMER THAT SINCE THE KEY WAS STUCK IN THE IGNITION, THEY WERE GOING TO CHARGE HIM 2 HOURS OF LABOR TO DIAGNOSE THE PROBLEM. THE CONSUMER STATED THAT SHOULD HAVE BEEN INCLUDED IN THE RECALL SINCE THE PROBLEM WAS APPARENTLY RELATED TO THEM TRYING TO FIX THE IGNITION. THE DEALER INFORMED THE CONSUMER THERE WAS A PRE-EXISTING ISSUE WITH THE SHIFTER AND THAT THE 2 FREE HOURS NO LONGER APPLIED. THE DEALER LATER CONTACTED THE CONSUMER AND INFORMED HIM THE COST WOULD BE $650 TO REPLACE THE SHIFTER MECHANISM.*JB