NHTSA Complaint #10386867 — 2006 FORD EXPLORER

TL* THE CONTACT OWNS A 2006 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS IN PARK AND WHEN ATTEMPTING TO SHIFT INTO REVERSE, THE VEHICLE EXHIBITED AN UNUSUAL DROPPING NOISE AND BEGAN TO JERK VIOLENTLY. IN ADDITION, WHEN STARTING THE ENGINE THE VEHICLE WOULD OFTEN LUNGE FORWARD ABNORMALLY. WHEN BRAKING, THE VEHICLE WOULD ALSO JERK VIOLENTLY AS IF SOMEONE HAD CRASHED INTO THE REAR OF THE VEHICLE. THE CONTACT ALSO STATED THAT SHE WAS UNABLE TO SEE OUT OF THE PASSENGER REARVIEW MIRROR WHEN THE SECOND ROW SEAT WAS UPRIGHT BECAUSE THE HEADREST WAS OBSTRUCTING HER VIEW. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 109,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.