NHTSA Complaint #10386017 — 2003 TOYOTA HIGHLANDER

THIS CAR HAS BEEN DEALER MAINTAINED FROM DAY ONE. LAST YEAR, WE BEGAN NOTICING AN ODD, LOUD DRUMMING SOUND OCCURRING ALONG WITH RESISTANCE TO ACCELERATION IN SLOW SPEED SITUATIONS. THIS INCLUDED PARKING LOTS, STOPPING FOR A LEFT TURN WITHIN AN INTERSECTION, AND EVERY OTHER SITUATION WHERE WE NEEDED TO MANEUVER AT LOW SPEED. THE VEHICLE WOULD VIBRATE, THE ENGINE WOULD NOT ACCELERATE, AND SOMETIMES THE CAR WOULD LURCH WITHIN A TURN. IT BECAME ALARMINGLY SEVERE AND THE PERIODS BETWEEN INCIDENTS BEGAN TO SHORTEN. WHILE STILL INTERMITTENT, WE BEGAN TO BE CONCERNED AND TOOK IT TO THE NY DEALER WHO HAD BEEN SERVICING THE CAR SINCE IT WAS NEW. WE REPORTED EXACTLY WHAT I HAVE WRITTEN ABOVE, INCLUDING THE COMMENT THAT THE ANTI-SKID LIGHT WOULD COME ON THE DASH WHEN THIS HAPPENED. AFTER CHARGING US OVER $900 FOR FLUID REPLACEMENT AND REATTACHING A VACUUM HOSE, WE WERE TOLD WE HAD NO PROBLEM, THAT THE NOISE WAS NORMAL. IT OCCURRED AGAIN WHEN WE LEFT THE DEALERS LOT. THE PAVEMENT WAS DRY. AFTER A FEW WEEKS OF INCREASING DIFFICULTY WE TOOK IT TO A DIFFERENT DEALER, TO BE TOLD THAT OUR TIRES WERE WORN. WE REPLACED THE TIRES, AND THE PROBLEM PERSISTED ON EITHER WET OR DRY PAVEMENT. WITH A CROSS-COUNTRY TRIP COMING UP, WE TOOK THE CAR TO AN AAMCO, WHO TEST DROVE IT AND SAID WE HAD AN ABS BRAKE PROBLEM. THEY KEPT IT FOR THREE DAYS, AND CHARGED US $400 HAVING FOUND A PIECE OF RUSTED METAL THEY BELIEVED WAS PREVENTING ONE OF THE WHEEL SENSORS FROM MAKING CONSTANT CONTACT. IT FELT BETTER, BUT THE PROBLEM BEGAN TO SHOW UP AGAIN IN A COUPLE OF DAYS. WE COULD NOT PUT THE TRIP OFF, AND DROVE THE CAR CROSS COUNTRY, HAVING THE PROBLEM RE-OCCUR IN ALMOST EVERY LOW SPEED SITUATION, WHEN WE GOT TO NEW MEXICO WE MADE AN APPOINTMENT WITH THE DEALER WHO SOLD US THE CAR. THEY SAID IT WAS UNSAFE TO DRIVE AND AFTER FOUR DAYS, TOLD US THE ABS ECU WAS MALFUNCTIONING. IT COST $2178 TO REPLACE. THE REPLACED COMPONENT IS A SEALED ELECTRONIC MODULE WITH NO MOVING PARTS. IT SHOULD HAVE LASTED. *TR