NHTSA Complaint #10384668 — 2002 ISUZU AXIOM

I PURCHASED A 2002 ISUZU AXIOM IN APRIL 2010, HAD IT CHECKED BY MY PERSONAL MECHANIC ON FEBRUARY 7TH TO BE TOLD THAT THE FRAME WAS ROTTED OUT. WE BROUGHT MY CAR TO CAPITAL LINCOLN MERCURY WHERE WE PURCHASED THE VEHICLE TO BE TOLD THERE WAS A RECALL ON IT. THEN WE BROUGHT IT TO HAVE PICTURES TAKEN AT [XXX] ON FEBRUARY 10TH, WHO WE WERE TOLD IS THE ISUZU REPRESENTATIVE IN OUR AREA. WE DIDN'T HEAR BACK FROM EITHER ISUZU OR WILLY'S SO THEN WE CONTACTED THEM AND WERE TOLD THAT THE PICTURES WERE BAD; THIS HAPPENED TWO OTHER TIMES AND WE'VE SPOKEN TO OUR CASE WORKER AT ISUZU ON FRIDAY TO BE TOLD THAT HE COULDN'T TELL US ANY INFORMATION ABOUT THE DECISION OR MY CAR WHATSOEVER. [XXX] IS OUR SERVICE DEPARTMENT MANAGER FROM [XXX] AND [XXX]WAS OUR CASE WORKER FROM ISUZU. WE ARE VERY FRUSTRATED WITH THE LACK OF HELP, AS WE HAVE HAD TO INITIATE EVERY SINGLE CONTACT WITH ISUZU AND THEIR REPRESENTATIVE. I AM ALSO STILL WITHOUT A VEHICLE, THAT I AM UNABLE TO DRIVE FOR SAFETY REASONS, WITH NO AID FROM ANYONE, IN RESPECT TO A LOANER VEHICLE OR ANY INFORMATION. VIN #- [XXX] MAKE- ISUZU MODEL- AXIOM YEAR- 2002 MILEAGE- 82,661 PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR