NHTSA Complaint #10384291 — 2010 TOYOTA HIGHLANDER

I PURCHASED A 2010 TOYOTA HIGHLANDER FROM FREDERICKSBURG, VIRGINIA LOCATION. THE VEHICLE RODE SMOOTH UNTIL I HAD ITS FIRST SERVICED AT TOYOTA. THE VEHICLE RODE LIKE A JEEP, ROCK AND ROLLING, AT NORMAL DRIVING SPEED AND HIGHLY AT LOW SPEED. ALL THIS STARTED AFTER THE FIRST VEHICLE SERVICE. I TRADED IN MY 2006 FOR 2010 AND IT HAD THE SAME PROBLEM. FOR THE 2006, I PURCHASED NEW RIMS, TIRES, LUGS, WHEEL BALANCING AND FULL FRONT END ALIGNMENT. THE VEHICLE STILL RODE THE SAME ROCKING AND ROLLING. IN THE PAST, I HAVE WORK AS SYSTEM ENGINEER ON A MILITARY PROJECT. THE VEHICLE HAD PROBLEMS WITH ITS TRACKS, THE PROBLEM THE LUGS NOT BEING ADJUSTED THE SAME ON EACH WHEEL RESULTING IN TRACK BREAKING OR DAMAGE. THE SAME FOR ANY VEHICLE THAT HAS LUGS AND WHEEL. BACK TO MY 2010, BOTTOM LINE IS EACH WHEEL MUST BE TORQUE THE SAME. IF EACH WHEEL IS TORQUE DIFFERENT OR EACH TUG, THAN THE VEHICLE WILL HAVE A ROCKING AND ROLLING AFFECT. ALL VEHICLE SERVICE SAYS, IT'S THE WHEEL, BUT NO ONE EVER TORQUE THE LUGS RESULTING IN THE SAME ROCK AND ROLLING AFFECT. UNDERSTANDING THE BASICS OF LUG ADJUSTMENT CAN SAVE CUSTOMERS, MONEY, TIME AND EASY FIT. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR