NHTSA Complaint #10384242 — 2003 BMW 330I

RECENTLY I BOUGHT A 2003 BMW 330I WITH XENON PROJECTOR HEADLIGHTS. THE LOW- AND HIGH-BEAM OUTPUT OF THESE LIGHTS IS VERY POOR, WITH VERY LITTLE USABLE LIGHT WHEN DRIVING ON LIT OR UNLIT ROADS AT NIGHT. COMPARED TO STANDARD HALOGEN LAMPS ON MY OTHER CARS (1990 BMW 525I, 2004 SATURN ION) I WOULD RATE THEM AT 40% AND 30% OUTPUT RESPECTIVELY, AND BOTH OF THE OTHER CARS USE STANDARD HALOGEN LAMPS. RESEARCH ON THIS ISSUE FOUND THE HEADLAMP REFLECTOR USED BY BMW FOR THESE LIGHTS (ZKW BRANDED) IS MADE OF PLASTIC INSTEAD OF METAL AND BEGINS TO OVERHEAT AND MELT OVER TIME, REDUCING LIGHT OUTPUT AND EVENTUALLY FAILING COMPLETELY. BMW DOES NOT OFFER REPLACEMENT REFLECTORS, PLASTIC OR OTHERWISE, AND THE ONLY OPTION USING MANUFACTURER PARTS IS TO REPLACE THE ENTIRE UNIT AT A COST OF APPROXIMATELY $2000 (FOR THE PAIR). I FIND THIS COMPLETELY UNREASONABLE CONSIDERING THE HEADLIGHTS ARE CRITICAL COMPONENTS FOR DRIVING AT NIGHT, AND A $2K 'WEAR PART' IS GROSSLY EXCESSIVE. *TR