NHTSA Complaint #10381490 — 2011 KIA SORENTO

TL*THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED SHE HEARD A LOUD NOISE UNDERNEATH THE DRIVERS SEAT. THE VEHICLE THEN SHUTTERED, STALLED AND WOULDN'T ACCELERATE. THE DRIVER WAS ABLE TO KEEP DRIVING, BUT COULDN'T ACCELERATE OVER 20 MPH. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT THE PRESSURE CONTROL SOLENOID VALVE FAILED AND THAT THEY NEEDED TO REPLACE THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500. THE CONSUMER STATED THE VEHICLE HAS BEEN IN THE SHOP TWO MORE TIMES SINCE FILING THE COMPLAINT. THE CONSUMER STATED THERE WAS A STRANGE NOISE COMING FROM THE VEHICLE. THE DEALER WAS CLAIMING THERE WERE DIFFERENT PROBLEMS WITH THE VEHICLE, WHICH WAS CAUSING THE NOISE. THE CONSUMER STATED THE DOORS WOULD NOT LOCK AND UNLOCK AND ALSO THE DOME LIGHT WASN'T WORKING. THE DEALER FOUND THE DOOR LOCKS WERE DISABLED AND THE DOME LIGHT CONNECTOR WAS NOT CONNECTED. UPDATED 03/30/11