NHTSA Complaint #10381430 — 2009 FORD FOCUS

WHILE DRIVING MY 2009 FORD FOCUS ON A TRIP THE CAR LOST POWER AND COASTED TO A STOP. THE ENGINE BEGAN TO VIOLENTLY SHAKE THE CAR. THE WRENCH LIGHT CAME ON. WE SHUT THE CAR OFF AND RESTARTED IT. IT WORKED FINE. ON THE RETURN TRIP HOME THE CAR DID THE SAME THING. WE TOOK IT TO THE DEALER, PHIL LONG FORD IN COLORADO SPRINGS, CO. THEY SAID NOTHING WAS WRONG WITH THE CAR. IT'S STILL UNDER WARRANTY AND THEY REFUSE TO REPAIR THE CAR OR LOOK FURTHER AS THEY TOLD ME THEY ARE LOSING MONEY TO DO SO. THE MECHANIC DOESN'T GET PAID NOR THE DEALERSHIP, IT'S A LOSE-LOSE FOR US - "THEY AREN'T PART OF FORD" WAS ALSO IN THEIR RESPONSE. SORRY, BUT YOU'RE OUT OF LUCK. I'VE SENT A LETTER TO THE PRESIDENT OF PHIL LONG AND FORD MOTOR CO. I WAS TOLD A SERVICE MANAGER WOULD CALL AND HELP AFTER THIS. 10 DAYS HAVE PASSED AND NOTHING HAS HAPPENED. THE CAR ISSUE IS DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT. FURTHER NON WORK ON THIS MAY CAUSE LOSS OF LIFE OR AN ACCIDENT YET. I BELIEVE FORD AND THE DEALERSHIP SHOULD TAKE THIS SERIOUSLY. THE CAR AGAIN IS UNDER WARRANTY AND NO ONE IS WILLING TO ASSIST BECAUSE THEIR COMPUTERS DON'T REGISTER AN ISSUE. *TR