NHTSA Complaint #10381268 — 2008 FORD F SUPER DUTY ELECTRICAL SYSTEM

Complaint Details

ODI Number	10381268
Vehicle	2008 FORD F SUPER DUTY
Component	ELECTRICAL SYSTEM
Date of Incident	February 2, 2011
Date Filed	February 9, 2011
Mileage	66,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

OWN A 2008 FORD F250 SUPER DUTY, WITH 5.4L ENGINE. ATTEMPTED TO CHANGE SPARK PLUGS, 2 PLUGS BROKE OFF IN ENGINE BLOCK. CALLED LOCAL FORD DEALER, WAS INFORMED PLUGS BREAKING OFF IN HEAD IS A COMMON PROBLEM. TRUCK TOWED TO DEALER, WHERE FORD TECHNICIAN ATTEMPTED TO EXTRACT BROKEN PLUGS. END OF 1 BROKEN PLUG DROPPED INTO ENGINE CYLINDER. WAS INFORMED BY DEALER REPAIR WILL BE ~$2,410.00, AS HEAD MUST BE REMOVED, TO RETRIEVE BROKEN PLUG END. CALLED FORD HELPLINE, AS INSTRUCTED BY SERVICE MGR. HELPLINE CONFIRMED ENGINE DESIGN AND SPARK PLUGS MAY BREAK OFF DURING ROUTINE MAINTENANCE, AND THAT `A SPECIAL TOOL IS REQUIRED.' DEALERS RECEIVED FROM FORD, A TECHNICAL SERVICE BULLETIN, ALERTING TECHS OF THE POTENTIAL PROBLEM. THE GENERAL PUBLIC, UNLESS EMPLOYED BY FORD, WASN'T MADE AWARE OF THIS `SPECIAL TOOL' REQUIREMENT. FORD MOTOR CORP. IS NOT OFFERING ANY FINANCIAL ASSISTANCE &/OR REIMBURSEMENT FOR THIS POSSIBLE SHODDY DESIGN (WHY ELSE, THEN, THE TECHNICAL SERVICE BULLETIN, AVAILABLE ONLY TO DEALERS/)OF SPARK PLUGS. THE ENGINE ISN'T CONSUMER-FRIENDLY, FOR THE CONSUMER WHO DOESN'T OR CAN'T PAY DEALER PRICES TO MAINTAIN THEIR VEHICLE. *TR

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