NHTSA Complaint #10380669 — 2010 SUBARU LEGACY

WE PURCHASED THE CAR NEW, DECEMBER, 2009. DEALER IS OVER AN HOUR DRIVE FROM HOME IN ANOTHER STATE. CAR IS PAMPERED AND KEPT IN GARAGE WHEN NOT BEING USED. JUST IN A COUPLE MONTHS DEVELOPED A PRONOUNCED THUMP IN THE REAR UNDER THE CAR. INTERMITTENT, AND THERE IS A FEEL OF THE CAR VIBRATING OR SHIMMYING, IF VERY SLIGHTLY AT THE SAME TIME. WE BACK OUT OF DRIVEWAY INTO STREET TURNING WHEEL TO LEFT, STRAIGHTEN, DRIVE FORWARD 80 FEET TO THE STOP SIGN. ACCELERATE AND TURN TO THE RIGHT, THERE IS A THUMP FROM UNDER THE REAR OF THE CAR. NEXT STOP TO THE RIGHT IT DOESN'T DO IT. ONLY AT THE NEXT TURN TO THE LEFT DOES IT MAKE THE SAME THUMP. WE TOOK EVERYTHING POSSIBLE THAT MIGHT ROLL, OUT OF THE CAR, AND IT STILL DOES IT. CANNOT SEEM TO DUPLICATE AT THE DEALER. THE FIRST SERVICE WE EXPRESSED CONCERN, THEY LOOKED AT IT AND SAID THEY TIGHTENED A BUSHING. THEY HAVE HAD THE CAR 4 TIMES SINCE FOR OTHER ISSUES OF RATTLES AND NOISES, A COUPLE RECALLS FOR DEFECTIVE HOSE AND WIRING AND RECENTLY BLUE-TOOTH FAILURE WHICH WE ARE STILL GOING AROUND WITH THEM. THEY REPLACED SOUND DEADENING IN THE DOORS BECAUSE IT HARMONIOUSLY VIBRATED AT THE PITCH OF SCRAPING FINGER NAILS ON THE CHALKBOARD, AND GIVE ME THE DEER IN THE HEADLIGHT LOOK WHEN I MENTION THE FIRST SERVICE AND THE TERM, BUSHING. WHEN I TAKE COWORKERS OUT TO LUNCH, THEY SAY, WHAT WAS THAT NOISE (THUMP), SO I KNOW I'M NOT IMAGINING IT. MY CONCERN IS THAT SOMETHING IN THE SUSPENSION IS SHIFTING BACK AND FORTH, SIDE TO SIDE, AND SOMETHING IS GOING TO FAIL, CAUSING LOSS OF CONTROL OR DEATH. MAKES ME AFRAID TO DRIVE CAR. 14 MONTHS OF OWNERSHIP AND WE ONLY HAVE 8,650 MILES ON THE CAR, SO IT'S NOT LIKE WE ABUSE IT. *TR