NHTSA Complaint #10380100 — 2002 FORD F-150

TL* THE CONTACT OWNS A 2002 FORD F-150. THE CONTACT STATED THAT IN AUGUST OF 2010 HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 05V388000 (VEHICLE SPEED CONTROL). THE VEHICLE WAS TAKEN TO THE DEALER FOR RECALL REPAIRS AND HE WAS INFORMED BY THE DEALER THAT THERE WERE NO FAILURES WITHIN THE COMPONENT AT THAT TIME AND REPAIRS WERE NOT NEEDED. THE CONTACT STATED THAT MOST RECENTLY, THE CRUISE CONTROL SWITCH FAILED. THE DEALER ADVISED THAT REPAIRS WOULD NOT BE PERFORMED UNDER RECALL BECAUSE HE HAD PREVIOUSLY RECEIVED RECALL REPAIRS. THE MANUFACTURER ADVISED THAT ACCORDING TO THEIR RECORDS, THE VEHICLE WAS REPAIRED AUGUST 2010. THE CONTACT STATED THAT THE VEHICLE WAS NEVER REPAIRED UNDER THE RECALL AND THE DEALER AND MANUFACTURER WERE REFUSING TO HONOR THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000.