NHTSA Complaint #10380099 — 2000 TOYOTA AVALON

ON JULY 3, 2008, MY 2000 TOYOTA AVALON STEERING COLUMN LOCKED WHILE ON VACATION IN SEDONA, AZ. IT WAS TOWED TO THE NEAREST TOYOTA DEALERSHIP WHICH WAS IN PRESCOTT, AZ. THE DEALERSHIP REPAIR RECEIPT READS: FAULTY LOCK PIN, REMOVED IGNITION LOCK BRACKET, REMOVED LOCK PIN, REINSTALLED BRACKET. NEEDS NEW LOCK BRACKET AND BREAK-OFF BOLTS. (PLEASE REFER TO THE MECHANIC NOTES THAT I NEEDED A NEW LOCK BRACKET AND BREAK-OFF BOLTS - DID TOYOTA KNOW AT THIS TIME THIS WAS A DEFECTIVE PROBLEM?) RECENTLY I RECEIVED A SAFETY RECALL NOTICE FOR CERTAIN 2000 - 2004 TOYOTA AVALON STEERING COLUMN UPPER BRACKETS. I HAVE CONTACTED TOYOTA BY MAIL AND PHONE AND THEY REFUSE TO REIMBURSE ME FOR THE EXPENSES I HAVE INCURRED BECAUSE OF THEIR DEFECTIVE MANUFACTURING. THE RECALL NOTICE DESCRIBES THE RECALL CONDITION AS FOLLOWS: DUE TO THE IMPROPER CASTING OF THE STEERING LOCK BAR, WHICH IS A COMPONENT OF THE STEERING INTERLOCK SYSTEM, THERE IS A POSSIBILITY THAT MINUTE CRACK MAY DEVELOP ON THE SURFACE. SUCH A CRACK MAY EXPAND OVER A LONG PERIOD OF REPEATED LOCK AND UNLOCK OPERATIONS, AND EVENTUALLY THE BAR COULD BREAK. IT THIS OCCURS, THE INTERLOCK SYSTEM MAY BECOME DIFFICULT TO UNLOCK WHEN STATIONARY. ..... *TR