NHTSA Complaint #10379159 — 2008 FORD F-350 ENGINE AND ENGINE COOLING:ENGINE:DIESEL

Complaint Details

ODI Number	10379159
Vehicle	2008 FORD F-350
Component	ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Date of Incident	January 1, 2011
Date Filed	January 31, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

2008 FORD F350. CONSUMER STATES THAT THE VEHICLE STALLED WHILE DRIVING. *KB THE CONSUMER STATED A CODE CAMP UP THAT STATED CLEAN EXHAUST FILTER. THE TRUCK WAS TOWED TO A REPAIR SHOP. THE MECHANIC INFORMED THE CONSUMER THE EXHAUST SENSOR WAS BAD AND IT NEEDED TO BE REPLACED. THE CONSUMER STATED THE SENSOR WAS REPLACED ONCE BEFORE. ALSO, PARTS ON THE RADIATOR WERE REPLACED DUE TO LEAKS AROUND THE ENGINE. THE REPAIR SHOP INFORMED THE CONSUMER THE TRUCK WAS NOT RUNNING RIGHT AND REQUESTED THE SERVICE RECORDS. THE CONSUMER STATED SHE AND HER HUSBAND PERFORMED THEIR OWN MAINTENANCE ON THE TRUCK. THE MECHANIC ASKED FOR THE TYPE OF OIL THAT WAS USED. THE CONSUMER WAS THEN INFORMED THE WRONG TYPE OF OIL WAS USED AND THE ENGINE WAS DAMAGED BEYOND REPAIR. A SAMPLE OF OIL WAS TESTED AND IT WAS DETERMINED THAT THE CORRECT OIL WAS BEING USED, HOWEVER THE OIL WAS CONTAMINATED WITH COOLANT. *JB

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