NHTSA Complaint #10378803 — 2009 SATURN AURA

(1.) I PURCHASED 2009 SATURN AURA XR ON 5/22/10 WITH 17,458 MILES AT CHEVROLET DEALERSHIP. (2.) ON 1/20/11 TOOK VEHICLE TO DEALERSHIP FOR AN ISSUE OF INTERMITTENT WIPER FAILURE DURING OPERATION; THE MILEAGE ON VEHICLE WAS DOCUMENTED AT 46,563 MILES. (3.) DEALERSHIP PERFORMED DIAGNOSTIC AND FOUND A BODY CONTROL MODULE (BCM) INTERNAL FAILURE. DEALERSHIP QUOTED REPAIR COSTS OF $514.10 FOR PARTS AND LABOR. DEALERSHIP INFORMED ME THAT WAS NOT COVERED UNDER THE 100K MILE POWERTRAIN WARRANTY. DEALERSHIP DID STATE THAT THE 36K MILE OR 36 MONTH BUMPER TO BUMPER WARRANTY WOULD HAVE COVERED THE REPAIR BUT THAT THE VEHICLE'S 36K MILE OR 36 MONTH WARRANTY HAS EXPIRED DUE TO THE MILEAGE ON THE VEHICLE. I ELECTED NOT TO HAVE THE VEHICLE REPAIRED DUE TO THE NATURE OF THE REPAIR AT ITS CURRENT MILEAGE. I DID PAY FOR THE DIAGNOSTIC FEE OF $117.82 ON 1/20/11. (4.) I THEN CONTACTED GM CUSTOMER SERVICE REGARDING THIS ISSUE. IT IS TO MY BELIEF THAT THIS IS A MANUFACTURER?S DEFECT BUT THE MANUFACTURER DOES NOT WANT TO COVER THE COST OF THE DEFECT; IN ADDITION TO, THE SAFETY HAZARDS IT IMPOSES WHILE DRIVING. GM CUSTOMER SERVICE OFFERED ME A 10% DISCOUNT TOWARD THE TOTAL COST OF THE REPAIR OF $514.10 BUT NO OTHER INCENTIVES WERE OFFERED BY GM CUSTOMER SERVICE. (5.) I WOULD LIKE AN INVESTIGATION INTO MATTER. INTERMITTENT WIPER FAILURE IS A SAFETY HAZARD THAT COULD CAUSE SEVERE INJURY OR EVEN DEATH WHILE DRIVING DURING INCLEMENT WEATHER. I'M CONFIDENT THAT THIS PARTICULAR BCM IS USED ON OTHER GM MODELS AND THAT IS A GREAT HAZARD TO THE CONSUMERS. I BELIEVE THAT GM SHOULD EITHER DO A RECALL OR REPAIR ON ALL VEHICLES THAT USE THE SAME BCM AS THE ONE IN MY 2009 SATURN AURA OR AT THE LEAST ANY OTHER VEHICLE WITH BCM FAILURE CAUSING INTERMITTENT WIPER FAILURE DURING USE SHOULD BE REPAIRED AT THE COST OF THE MANUFACTURER. *TR