NHTSA Complaint #10378780 — 2008 FORD EXPLORER

MY ENGINE LIGHT CAME ON AND I WAS UNABLE TO PUT GAS IN THE VEHICLE. I TOOK IT TO 3 LOCAL MECHANICS AND ALL 3 CONCURRED THAT DUE TO THE DESIGN OF THE GAS TANK VENT HOSE (WATER FROM THE ROAD) HAS ENDED UP IN THE GAS. THIS IN TURN CONTAMINATED THE GAS CANISTER AND GAS VENT VALVE. TO FIX THE PROBLEM THEY WILL BE REPLACING THE VENT HOSE, GAS VENT VALVE AND CANISTER. THIS IS INFORMATION WAS OBTAINED THROUGH RUNNING 3 DIFFERENT DIAGNOSTICS AND RECEIVING THE SERVICE BULLETIN (TSB 07-25-3). I CONTACTED FORD AND THEY STATED THERE IS A SERVICE BULLETIN ON THIS ISSUE BUT THEY WILL NOT HELP WITH THE REPAIRS SINCE MY WARRANTY IS OUT. THIS IS A KNOWN DEFECTIVE PART THAT THEY COULD HAVE REPLACED WHEN BEING NOTIFIED OF THE DEFECT AND IT WOULD HAVE PREVENTED THE WATER GETTING INTO THE VENT VALVE AND CANISTER CAUSING THIS EXPENSIVE REPAIR. I WILL BE GOING WITH THE CHEAPEST REPAIR WHICH IS $609.00 AND TO THE AVERAGE WORKING PERSON THIS IS A BIG EXPENSE FOR SOMETHING THAT COULD HAVE BEEN PREVENTED. I BELIEVE FORD SHOULD BE MADE TO REPAIR THIS ISSUE HAS BEEN REPORTED BY CONSUMERS AND THEIR POORLY DESIGNED PART CAUSED THE PROBLEM NOT THE CONSUMERS. THANK YOU FOR INVESTIGATING MY COMPLAINT. *TR