NHTSA Complaint #10378620 — 2008 MAZDA CX-7

2008 MAZDA CX-7WITH 40,925 MILES. AM DISABLED, RETIRED MILITARY SO TO SAVE MONEY I PEFORM OWN OIL CHANGES APPROXIMATELY EVERY 5000 TO 7500 MILES DEPENDING ON DRIVING CONDITIONS. ALWAS NEED TO ADD OIL IN BETWEEN CHANGES THOUGH NO LEAK FOUND. WAS TOLD BY MAZDA SERVICE WITHIN FIRST 6 MONTHS OF OWNING THIS VEHICLES THAT THE TURBO GETS EXTREMELY HOT AND BURNS OFF OIL. JUST BEFORE MILEAGE STATED ABOVE, THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING AND ENGINE LOST POWER. NO OTHER INDICATIONS LEADING UP TO THIS. HANDHELDOBCD-II COMPUTER CHECK SHOWED CODE P0101 (MASS AIR FLOW SENSOR). CHECKED CX-7 ON-LINE FORUMS AND IN LESS THAN 1/2 AN HOUR FOUND OVER 25 COMPLAINTS (STOPPED SEARCHING AT THIS POINT) WITH SAME PROBLEM I HAVE. APPARENTLY THIS IS A COMMON PROBLEM AND THE OUTCOMES WERE SCARY. AS PER SEVERAL FORUMS, MAZDA TELLS CUSTOMERS, AS I WAS ALSO TOLD, THAT THE TURBO AND BEARINGS BAD, SAID SLUDGE IN ENGINE BREACHES WARRANTY DUE TO LACK OF MAINTENANCE PROOF AND DENIES TO HONOR WARRANTY. SAY CAR NEEDS A REBUILT OR NEW ENGINE AND TURBO INSTALLED AND I MUST PAY $7K - $9K FOR A REBUILT ENGINE. NOW OWE OVER $18K ON A CAR THAT SHOULD HAVE A RECALL DONE ON IT FOR THIS PROBLEM. SPOKE WIH MAZDA CUSTOMER ASSISTANCE AD THEY TOLD ME THAT THE DISTRICT SERVICE MANAGER'S (DSM) DECISION IS FINAL, AND NOTHING THEY CAN DO TO HELP ME. THEN ASKED MY DEALER FOR DSM PHONE NUMBER AND WAS TOLD THEY CAN'T LET ME HAVE IT, BUT SAID HE WAS GOING TO BE AT THEIR DEALERSHIP THAT DAY TO VERIFY ANOTHER WARRANTY CLAIM DENIAL AND THAT THEY WOULD HAVE HIM CALL ME. FILED ON-LINE COMPLAINT WITH BBB AND AM AWAIING INFO FROM THEM TO DISCUSS MEDIATION AND IF THAT FAILS ARBITRATION. *TR